Professional Medical Billing Support Services—What we do for you!
"Provider Support" if you are a small to medium practice you could probably use some. All services provided are intended to enhance the operations of your own practice; making it even more enjoyable and profitable to be in the field of work you have chosen. When you inquire with how House Medical Billing Service can provide you with Professional Medical Billing Support you will have a one-on-one phone consultation (free of charge) with the owner, Victoria House. She will take the time to listen to you and learn about your practice's needs and then provide you with a Competitive Quote of Services. Below is a complete list of the types of services and support provided; we will provide as many or as few of these services based on your needs.
Collect the patients’ info — Accurate information is key in providing positive results. HMBS offers a Secure Webform method of collecting patient’s demographics, insurance information and method of payment (if you accept or require a credit card on file) that is HIPAA secure. This allows us to create their account for accurate and efficient billing submissions; whether it be insurance or private pay. Other methods of collection that are acceptable include fax and secure email from the provider. HMBS can also create office forms for this purpose if needed
Pre-Verify Patients’ Eligibility and Benefits - This allows you as the provider to know how much you should be collecting from the patient, that they are eligible for benefits and what to expect from their insurance company in the form of contracted rates or OON benefits if available to the patient. This is a key task that most providers find time consuming and can cause them to miss out on full reimbursement if not done properly and in advance of commencing treatment.
EDI Submission of Claims and ERA/EFT Enrollment — Getting paid! This is why you hired a billing service. We have been using electronic claims submission (EDI-Electronic Data Interchange) for as long as it’s been available. We will enroll your practice to receive EFT (Electronic Funds Transfer) payments from each insurance company you do business when available. Utilizing this technology allows for claims to be processed in a timelier manner; usually 7-14 business days. Having payments securely deposited directly to your bank account means no more “lost” checks or trips to the bank.
Research and Troubleshooting of Claim Issues - This is another important task that you, as a provider, should not have to endure; you have enough on your plate treating patients, documentation and making sure their care is priority. HMBS will always ensure accurate claims have been generated on your behalf; following their status to completion. Should a claim be rejected or denied by insurance, we do the research to correct the claim, get the information needed from you, the patient or the insurance to get you paid. We do not guarantee payment of all claims, but for those that have been submitted with accurate and timely information, there are usually no issues requiring this part of our services.
Monthly Summaries and Reports - As a trusted partner, HMBS will provide you with a monthly report of your activity including a summary of payments, procedures performed and outstanding balances due. Additional reporting types are available upon request as a separate service.
These Additional Services that House Medical Billing Service offers are all highly customizable to your practice’s needs:
Patient Statement Billings and Collection of Payments - We offer the ability to send a paper and/or eBill to your patients, collect credit card or eCheck payments and create billing receipts to patients who may need them for FSA or Tax purposes.
Merchant Accounts - Want to offer your patients another easy way to pay you? We will assist in enrolling your account with a source that works with our Medical Billing Software (Medisoft) which allows HMBS to collect payments at the time of processing your claims; receive, track and post online patient portal payments directly to balances due, create payment plans and store the payment info securely. This system also allows you to accept a credit card in the office at the time of service if you choose to. Most providers prefer to keep the financial aspect separate from the actual treatment which may impede treatment effectiveness and progress. Allowing HMBS to handle the collection of copays, deductibles or private pay amounts will assist you if focusing on your patients!
Productivity and Practice Specific Reports - Want to know more about your practice details? There are several types of reports we can produce to help you fine tune your practice or get information needed to enhance your own internal operations.
Secure Webform Design - We offer you a solution that reduces paperwork in the practice and assists in getting new patients verified in advance. The Secure Webform is HIPAA compliant and customized to your practice’s needs; including any pictures or logos you want to incorporate. Collect all patient demographics, insurance info; including copies of ID cards, credit card or eCheck info to keep on file. The link to the form can be embedded into any website or practice documents you require patients to complete prior to treatment. Once completed the form data is sent directly to HMBS to be verified; resulting in an email communication to you and the patient to inform both parties of the financial details (coverage and benefits) and responsibilities of the patient.
Miscellaneous Requests, Clerical Needs, Marketing Ideas and much more! - Do you need something else not listed above? Try us! You can request other projects needed for your practice and if it’s within our scope and abilities we will take on the task and provide excellent and timely results.
